Legal

1. PRIVACY POLICY

At MY VIP WELLNESS (“we,” “us,” or “our”), we are committed to protecting your personal and health information in accordance with HIPAA and applicable federal and state laws.

Information We Collect:

Personal Information: Name, date of birth, address, email, phone number, etc.

Protected Health Information (PHI): Medical history, symptoms, diagnoses, treatment plans, prescriptions, lab results, and communications with providers.

Technical Data: IP address, browser type, device information, usage activity.

How We Use Information

We use your information to:

Provide telehealth services and clinical care

Establish and maintain a provider-patient relationship

Coordinate labs, prescriptions, and follow-up care

Communicate with you regarding appointments, updates, and care-related notices

Improve platform performance and security

Comply with legal and regulatory obligations

PHI is never used for marketing without your explicit authorization.

Telehealth Compliance (Multi-State):

All telehealth services comply with federal laws and the laws of the state in which you are physically located at the time of care. You acknowledge that:

Providers must be licensed or authorized in your state.

Some services may be limited based on state regulations.

Disclosure of Information

We may share your information with:

Licensed providers involved in your care

HIPAA-compliant third-party partners (labs, pharmacies, technology vendors)

Legal authorities when required to protect rights or safety

We do not sell your personal or health information.

Data Security:

We use administrative, technical, and physical safeguards, including encryption, access controls, and audits. No system can guarantee absolute security.

Your Rights:

Access and obtain copies of your records

Request corrections

Request restrictions on disclosures

Receive an accounting of disclosures

Withdraw consent where legally permitted

2. TERMS OF USE

By using MY VIP WELLNESS services, you agree to the following:

Medical Services Disclaimer:

Telehealth services are provided by licensed providers. A provider-patient relationship is only established when a provider accepts you as a patient. Telehealth is not for emergencies; call 911 if urgent care is needed.

Eligibility

You must:

Be at least 18 years old (or have a legal guardian)

Provide accurate information

Be physically located in a state where our provider is authorized

Telehealth Services (Multi-State)

Services are subject to federal and state laws where you are physically located. Certain services may be restricted based on state regulations.

User Responsibilities:

Provide accurate health information

Follow provider recommendations

Use services appropriately

Payments and Fees

Services may be cash-pay unless otherwise stated

Fees are disclosed prior to service

Payment is generally due at the time of service

Prescription Policy

Prescriptions are at the provider’s discretion and must comply with state telehealth laws. There is no guarantee of a prescription.

Limitation of Liability:

MY VIP WELLNESS is not liable for indirect or incidental damages, outcomes from incomplete patient information, or service delays/interruption.

Governing Law:

Terms are governed by federal law and the laws of the state where you receive services.

3. TELEHEALTH INFORMED CONSENT

By using MY VIP WELLNESS telehealth services, you acknowledge and agree:

Nature of Telehealth

Telehealth uses electronic communications for evaluation, diagnosis, and treatment.

Benefits

Convenient access to care

Reduced in-person visits

Faster follow-up

Risks and Limitations

Limited physical examinations

Possible technical issues

Delays in diagnosis or treatment

Provider Credentials (Multi-State)

Providers are licensed or authorized in the state where you are physically located. Some services may be limited.

Patient Responsibilities:

Provide accurate health information

Be in a private, safe environment

Be in a state where telehealth is legally allowed

Emergency Situations

Telehealth is not suitable for emergencies. Call 911 or seek immediate in-person care.

Consent to Treatment:

By proceeding, you consent to telehealth services, understanding the risks, benefits, and alternatives. Consent may be withdrawn at any time.

Contact Us:

Oregon: 503-395-8224

Email: contact@myvipwellness.com